Switching broadband’s never been easier
Switch to Virgin Media from your current broadband provider and we’ll do all the heavy lifting.
Enter your postcode to see what’s available in your home:
Here's what you can get at your home
Why switch to Virgin Media broadband?
A seamless switch – your current services will only end once Virgin Media is up and running
£0 setup fee when you move to our superfast and super reliable broadband†
Our superfast WiFi guarantee promises download speeds of at least 30Mbps in every room
99.85% network reliability
Our award-winning network offers superfast speeds you can rely on and £0 setup cost when you switch to our broadband deals.
Priority from O2
Switch to the UK’s only broadband with Priority from O2 included and enjoy exclusive perks, rewards and experiences – with a few surprises thrown in every month too.
Exclusive benefits
We’ve joined forces with O2 to give you a broadband speed boost, double mobile data and more Volt benefits – just for having our broadband and an O2 SIM.
WiFi guarantee with WiFi Max
Download speeds of at least 30Mbps in every room or £100 bill credit. WiFi Max comes with Gig1 and Volt broadband or add it to our other deals.
We're award-winning!†
†Virgin Fibre areas only. Best Broadband Experience Award: GWS network award based on national tests Dec ’23-May ’24 comparing major UK providers’ average scores in respect of speed, reliability, latency, packet loss & video streaming. To verify, see https://www.virginmedia.com/legal/awards. User speed depends on broadband package choice.
FAQs
It’s quick and easy to switch broadband providers and move to Virgin Media. There’s no need to tell your current provider or give them 30 days’ notice, and you can switch at any time to one of our best broadband deals though if you do so before your minimum term is up, you might be charged fees.
Simply choose your prefered bundle across all our broadband, tv and phone deals. Once chosen, you can start your broadband switch, firstly just check if you're eligible using our postcode checker. Then you’ll be asked to give us some details, including your current broadband provider, surname, address, account number and the services you want to switch. We’ll use these to find your account with your current provider. If we can’t do this, you’ll need to contact your current provider to check your details or disconnect from them yourself.
Your current provider will send you some important info, including details of any early disconnection fees, which you should read before you agree to switch broadband providers.
Using our switching service, your connection won’t be interrupted, and you won’t have to pay for two providers while we get things sorted.
To learn more, check out our video guide here.
This depends on the type of installation you need. Our QuickStart self-installation kit can arrive in just four days, while an engineer visit – where we might need to install cables – will take longer. It can also take up to 10 days to transfer your phone number across.
Once you decide to switch broadband providers, you’ll be offered the next available installation date when you place your order with us.
Our new switching process only covers broadband and home phone. Some providers might cancel your TV service when you switch your broadband, and some need you to contact them to cancel TV separately. Your current provider will send you this info when you start switching. Either way, you can still grab TV packages from us.
This'll depend on where you are in the process. You can place an order with us using our switching service, but you might need to get in touch with your current provider to make sure you won’t lose access to your services too early.
Just let us know if you'd like to keep your number when placing your order. We'll get in touch with your current provider and try to transfer it across, and will let you know your options if this isn't possible.
We offer a QuickStart kit that makes it easy to set things up yourself – it can be delivered to most homes or Click & Collect points.
If QuickStart isn’t available in your area, we’ll send out an engineer at no extra cost. If you can get a QuickStart kit but choose not to use it, you’ll need to pay £30 for an appointment.
And just so you know, our services always come with an activation fee of £35.
No, you can reschedule your installation worry-free – we'll take care of everything with your current provider and make sure you aren't left without services while you switch.
The best thing to do is switch your services before you move. Then, once you’re ready to move, just follow our steps in the link below.
Yes – in the unlikely event that something's not quite right, we'll automatically compensate you on your first bill in line with our compensation policy.
Yes – just follow our mobile switching process here.
Popular Links
The legal stuff
*Monthly price of Virgin Media’s main services and O2 Airtime Plan will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Doesn’t apply to any add-ons you may have selected, out-of-bundle charges or admin costs, which may increase separately. See www.virginmedia.com/prices and www.o2.co.uk/prices for details.
Virgin Media £50 bill credit: This offer is available to new Virgin Media customers ordering M500 broadband only online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 31 October and 11.59pm on 6 November 2024.
Virgin Media £75 bill credit: This offer is available to new Virgin Media customers ordering Gig1 broadband only online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 31 October and 11.59pm on 6 November 2024.
Virgin Media M500 Fibre Broadband: New customers only with existing O2 contract. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 18-month minimum term product: £32.99* a month for 18 months, then £72* a month thereafter. Offer ends 04/11/24. Monthly price will increase each April by Retail Index Price +3.9% Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Eligible Virgin Fibre areas only. Virgin TV 360 and, for the time being, home phone is not available in new network expansion areas. Subject to survey, network capacity and a credit check. No set-up fee for self-install, Technician installation costs £30.
Virgin Media M500 Fibre Broadband (Speed Boost to Gig1) ‘Save £126’: achieved by £7 per month saving over 18 months compared to current price for Gig1 (Broadband Only) for non-O2 customers.
No setup fee
This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.
These prices are for new customers only.
Virgin Media services are only available in eligible Virgin Media network areas. Virgin TV 360 and, for the time being, home phone are not available in new network expansion areas.
All of the products on this page are subject to survey, network capacity and a credit check.
Each service has a minimum contract length that’s shown in your basket.
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms
Get fast, reliable WiFi gliding through every room or money back
Eligible Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.
†To verify, see: https://www.virginmedia.com/legal/awards. Best Broadband Experience Award: GWS network award based on national tests Dec ’23-May ’24 comparing major UK providers’ average scores in respect of speed, reliability, latency, packet loss & video streaming. User speed depends on broadband package choice. Virgin Fibre areas only. Best Combined Connectivity Experience: based on GWS test results Dec '23-May '24 comparing data connectivity performance of major UK mobile operators and their associated ISP partners to form a combined score across both mobile network and WiFi experience. Best in Test: based on umlaut Fixed Broadband Benchmark 2023 comparing major UK ISPs on download speed, upload speed, latency and stability. Uswitch Most Popular Broadband Provider: based on Uswitch consumer research Dec 2022 - Jan 2023 conducted by Opinium comparing broadband sales volumes and overall customer satisfaction of major UK ISP operators, split equally to form a combined score.